Most Frequently Asked Questions

  • Trainees who wish to withdraw from the course are required to complete the Course Withdrawal/Deferment Form and submit to students@MediaAcademy.sg. Course fee is refundable based on our prevailing refund policy. Refund requests that are received after 12 noon would be considered as submission on the next working day.

     

    Withdrawal and Refund Schedule

     

    WSQ Courses/Masterclass/Youth Courses/Hobbyists Courses/Kids Holiday Courses

    If Student's Written Notice of Withdrawal is Received

    Amount Refundable

    Classes cancelled by Singapore Media Academy

    Full Refund of Course Fee or Deferment.

    More than 14 Days before Course Commencement Date

    Refund of Course Fee Less 3% Admin Charge or Replacement or Deferment.

    Between 7 and 14 Days before Course Commencement Date

    Refund of 50% Course Fee or Replacement.

    Less than 7 Days before Course Commencement Date

    No refund of Course Fee. Replacement permitted.

    Upon Commencement of Course or No show on Course Date

    No refund of Course Fee.  No Deferment or Replacement permitted.

    Please Note: Application Fee is non-refundable and non-transferable, except in the event that the course is cancelled by Singapore Media Academy.

     

    Kids Term Courses

    If Student's Written Notice of Withdrawal is Received

    Amount Refundable

    Classes cancelled by Singapore Media Academy

    Full Refund of Course Fee or Deferment.

    More than 14 Days before Course Commencement Date

    Refund of Course Fee Less 3% Admin Charge.

    Between 7 and 14 Days before Course Commencement Date

    Refund of 50% Course Fee.

    Less than 7 Days before Course Commencement Date

    No Refund of Course Fee. No Deferment permitted.

    Upon Commencement of Course or No show on Course Cate

    No refund of Course Fee.  No Deferment permitted.

    Please Note: Application Fee is non-refundable and non-transferable, except in the event that the course is cancelled by Singapore Media Academy.

     

    Diploma and Higher Learning

    If Student's Written Notice of Withdrawal is Received

    % of the Aggregate Amount of the Tuition Fee Paid

    Classes cancelled by Singapore Media Academy

    100%

    More than 30 Days before the Course Commencement Date

    100%

    Before, but Not More Than 30 Days before the Course Commencement Date

    50%

    Before, but Not More Than 14 Days before the Course Commencement Date

    30%

    On or After the Course Commencement Date

    0%

    Please Note: The following fees are non-refundable and non-transferable:

    (a) Application Fee except in the event that the course is cancelled by Singapore Media Academy

    (b) Fee Protection Scheme

    (c) Medical Insurance Premium

    (d) Fees charged for administrative services (e.g. late payment charges, re-print of transcipts)

    (e) Consumed miscellaneous fees (refer to Schedule C of the Student Contract) 

     

    In circumstances where Deferment is permitted as an available option:

    1. Student is required to complete the Course Deferment Request Form and submit to students@MediaAcademy.sg no less than 14 days before course commencement date. The request for deferment is subjected to Singapore Media Academy’s approval.

    2. The request for deferment is not granted automatically and application for deferment is also subject to the availability for the subsequent intake/module.

    3. Any decision relating to deferment shall be made at the sole discretion of Singapore Media Academy and that shall be final.

    4. Student is allowed to defer his/her course to the next successful intake conducted by Singapore Media Academy. Should the student decide not to accept his/her training place in the next successful intake conducted by Singapore Media Academy, there will be no refund for any fees which were paid. No request for further deferment will be entertained unless otherwise approved by Singapore Media Academy.

    5. Should the next 2 intakes marketed not be successful, Singapore Media Academy will provide a full refund of any fees paid to the student.

    Please Note: For Diploma and Higher Learning programmes, the maximum length of deferment period for each course/module is two (2) intakes. Students whose deferment requests were granted but fail to return after the granted deferment period shall be deemed to have withdrawn from the course and no refund will be made. (Refer to Student Handbook for more details.)

     

    Modes of Refund:

    1. Student will receive their monetary refund (if eligible) through the following channels:

    - Payments made in cash, Nets, bank transfer, or cheque: Refunds will be made via cheque*.

    - Payments by credit card: Refunds will be refunded directly back to the credit card from which the payment was made or via cheque*.

    *A crossed cheque will be issued in the name of the student (Name as registered on legal documents). SMA will not entertain any requests for such cheque to be issued to a third party#.

    #Exceptions may be made for cheque to be issued in the name of Parent or Legal Guardian of the student upon written request (subject to SMA's approval). Evidence of the relationship between the child and the Parent (i.e. Birth Certificate) or Legal Guardian must be submitted to SMA to support the request.

    2. SMA may request for supporting documents to support the refund request. Please note that failure to produce requested documents may lead to a delay in the processing of the refund.

    3. SMA will notify the student/parent/legal guardian via email when the transaction is completed.

    4. Student Affairs will record and file outcomes of the refund requests in the student p-file.